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FAQs

Where does Port Southern ship?

  • Street addresses, P.O. Boxes (please check box during checkout) and Military APO/FPO address
  • All 50 states including the District of Columbia (excluding all US Territories)
  • We do not ship internationally at this time

How fast will my order be shipped?

We at Port Southern Brand want to ensure the highest levels of customer service, but we also want to ensure orders are processed and shipped out correctly. During the regular work week (Monday - Friday), orders are are typically shipped within 48 hours. Orders placed on the weekend typically will be shipped the following working Monday. Please note that during periods of high volume, it may take longer (sales, major promotions, Friends & Family, during the holidays, etc.)

After my order has been placed, can I change it?

Once an order is placed, it gets processed immediately and cannot be changed (this helps us get your order to you as quickly as possible). After this step, if you would like to order additional items, it must be done separately. 

 

What is Port Southern's Return or Exchange Policy?

Port Southern Brand wants to ensure that all of our customers are pleased with their purchases. Because of this, we want to ensure a hassle free experience for all of our customers. All returns and exchanges must be made within 60 days of purchase. Merchandise must be unworn and undamaged when returned.

All returned/exchanged merchandise is examined upon receipt. All merchandise failing to meet the above standards will be returned to you with an explanation.  Reasons for denied returns/exchanges are but not limited to: wear and/or damage to any products. All products must be able to be reasonably refurbished in potential resale condition.

Mailing back returned items will be the responsibility of the customer. Returned items will be charged a minimal handling fee, which is in place to offset warehouse costs. Like returns, exchanges will also incur a handling fee. There will also be an additional shipping fee to cover the shipping costs of the new product(s) sent.

Please ship the goods in their original packaging to:

Port Southern

500 Linkwood Road

Rock Hill, SC 29730

We recommend tracking your returns.  We are not responsible for lost packages that are not tracked.  Kindly allow up to 10 business days from the date the return is received at our shop to process your credit.

 

What Guarantees does Port Southern provide?

Port Southern Brand takes pride in all of our products. To ensure the highest quality and standards for our valued customers, we guarantee all of our products as well. Quality assurance is a top priority of the Port Southern Brand. We will work to assist and solve any issues dealing with quality control matters. Each case dealing with such quality concerns will be dealt with thoroughly on a case-by-case basis with customer service at the forefront. 

Pre-purchase and Arrival Damage

If your purchased item has been damaged through circumstances that occurred before the transaction, during the transaction, or through the shipping/mailing of said product, Port Southern will ensure that the product is either repaired or replaced.

Factory Defects

If a factory defect has been found after purchasing the product, Port Southern will review the issue, and we will repair or replace the item deemed defected.

Other Wear or Damage

Normal wear is expected through the use of our products. Also, damage of items that are not connected to our quality control standards might occur after purchases have been made. In these circumstances of wear and damage, Port Southern is not responsible to repair or replace the questioned product. Port Southern is always open to and welcomes feedback on all of its products and items that carry our name.

 

What is Port Southern's Privacy Policy?

Port Southern Brand takes privacy and personal information very seriously as a company. We are committed to ensuring such information is protected at all times. To clearly state where we stand on such issues, our privacy and security policy has been provided below. As a user of our website, social media accounts, and other app sources, you are agreeing to our established policy. This policy will evolve as newer and additional information needs to be added in order for our policy to grow and respond to such needs of privacy matters.

Personal Identification Information Privacy and Security 

Collection of personal identification information from you is solely voluntary. Except through stated notifications and your allowance, your provided personal information will not be disclosed or intentionally disclosed to any third party, unless they are contracted through and by us to fulfill an order or collect and process private data solely for our records. We will make responsible efforts to secure such information you provide us and will take such precautions to ensure such data is protected from loss, misuse, or alteration.

Personal information includes one’s full name, street address, telephone number, email address, or financial credentials, such as your personal banking or credit card number. Port Southern will not retain any private information from any one deemed to be a child who is under the age of 13 and will not correspond in any manner with anyone under the age of 13.

As stated above, all personal information provided to us is voluntary. If you identify yourself to us through any correspondence or promotional streams, you have granted us the right to access your personal information in order for us to be able to contact you with a response. We may also use personal identification information for internal and/or external marketing and promotional purposes. 

If Port Southern Brand, LLC is purchased, acquired, sold, or merged with another business entity, private information previously provided to us will be considered an asset, which can and will be provided to this new entity.

The only circumstances outside of the contractual business functions in which Port Southern would release personal information to a third party would involve complying on a legal basis. This would only be done however through the appropriate legal processes including, but not limited to, a search warrant, subpoena, statute, or court order. We will also release specific information in special cases, such as an attempted breach of the security of Port Southern’s website or a physical threat to you or others.  

Non-Personal Information and The Use Of Cookie Technology

Non-personal information will also be collected. This data, collected through “cookie” technology and/or IP address tracking, does not include any self-identifying information. It involves the collection of generalized information, such as the browser you use, the type of computer, the operating systems, the Internet service providers and other similar information. This information will allow for memory capabilities, for you to be able to store your own information such as passwords, and allows us to create a customized experience for you.

We also use such information in the aggregate to understand how our users as a group use the services and resources provided on our site. In this way we know which areas of our site are favorites of our users, which areas need improvement, and which technologies are being used so that we may continually improve our site. This data can be shared with our partners, suppliers, and other third parties.

Links To Other Sites and Liability to Third Parties 

Users may find advertising or other content on our site that provide links to the sites and services of our partners, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites, and we are not responsible for the information or links you may find there. These sites and services may have their own privacy policies or no policy at all. We encourage you to review the privacy policies of any third party site or service before providing them with your personal information. The presence of these links on this website is not intended to imply our endorsement of that site or its goods or services, but to provide a convenient link to relevant sites managed by other organizations, companies, or individuals. 

Port Southern will not be held liable for disclosure of any personal or private information due to problems in the transmissions of such information or through the unauthorized actions of third parties. Confidentiality cannot always be guaranteed due to the insecurity of the Internet itself.

Choice/Opt-Out 

If at any time you would like to stop receiving information from us, you can let us know by sending an e-mail stating your preference to us at info@portsouthern.com. We will then use reasonable efforts to remove your personal identification information from our files, unless we are entitled to retain it pursuant to an agreement that you have entered into with us. Please be aware by “opting out” you might not be eligible for certain benefits provided by us.